GPL Online Customer Satisfaction Survey

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Dear Customers,
In order to provide you with the best possible service, we would like to ask for your feedback and suggestions about the testing experience. We would appreciate if you fill out the form below. By completing this survey, your name will be entered into a monthly raffle for a FREE 1-hour consultation with Dr. William Shaw!
Thank you,
GPL Customer Service
Email: GPL4U@aol.com
11813 W 77^th St. Lenexa, KS 66214

Name *
Last name *
Phone number:
E-mail:*
Address: *
Address 1 :
City*
Province*
Postal code *

1 - How would you rate our services?

Please answer the questions using 1- 5 scale.
1 = Excellent 2 = Very Good 3 = Average 4 = Poor 5 = Unacceptable

A - How would you rate the service you received over the phone?
1. Excellent	2. Very Good	3. Average	4. Poor	5. Unacceptable

B - How would you rate the service you received via email?
1. Excellent	2. Very Good	3. Average	4. Poor	5. Unacceptable

C - How would you rate the service of shipping test kits to you?
1. Excellent	2. Very Good	3. Average	4. Poor	5. Unacceptable

D - How satisfied were you with the length of time it took to get results?
1. Excellent	2. Very Good	3. Average	4. Poor	5. Unacceptable

E - How would you rate the entire experience using Great Plains Laboratory?
1. Excellent	2. Very Good	3. Average	4. Poor	5. Unacceptable

F1. Did you take advantage of the free 1/2-hour consultation with Pam Gilford, nutritionist and biochemist. If you didn’t, Why didn’t you?

F2 - If you use the consultation, how would you rate the service you received?
1. Excellent	2. Very Good	3. Average	4. Poor	5. Unacceptable

2. How did you hear about GPL? (Conference / email / newsletter / friends. Please be specific.)

Please give us suggestion for improving our services.